When the customer finishes paying, the order should look finished too. Dropping a payment page on the site is not enough. The provider reports the result, we write that result onto the right order, then delivery or an email follows.
The flow follows the business. A single charge, instalments, a refund or a recurring payment is included when the approved account supports it. If the account is not approved yet, the proposal starts after approval.
A late notification does not apply the same payment twice. On failure the customer sees a clear screen and the team does not pick an unpaid order. We test that before go-live.
The result is a payment flow where the charge and the order tell the same story.
- Payment start and a verified result on an approved account
- The result written to the right order status
- A clear screen when payment fails
- A notification or digital delivery after payment